|DEVELOPER MODE NO ACTUAL PAYMENTS CAN BE MADE NOR WILL PAGING BE ACTIVATED|
This is for use by authorized officers of Takeflite customer airlines to raise a Priority 1 - out of business hours support request. Priority 1 is defined as "System down, Critical function, All users". This service will page Takeflite DevOps staff every 5 minutes according to the roster until a staff member reports in to address the issue you raise. The cost to use this service is US$100 which must be pre-paid by Visa or Mastercard and is additional to any additional support charges as defined by the airline's contract with Takeflite. In the event that the issue raised meets the definition of Priority 1, the US$100 payment will be refunded.
Depending upon timezone and shift change, Takeflite support staff may be paged out of hours, so please only use this service with respect for intended purpose, raising a Priority 1 issue.
For non-priority issues, please raise a Freshdesk support ticket using the "Contact Takeflite" button in Takeflite Ops Manager.